Payments, Pricing, and Promotions
Payment Methods The payment methods available for an order are shown at
checkout. Options may vary depending on the delivery destination,
currency, payment-provider availability, and order details. Please
review the checkout page before submitting payment.
Order and Payment Status An order can enter processing after payment is
confirmed. If a payment is declined, remains pending, or requires
verification, fulfilment may be delayed. An order confirmation
acknowledges receipt of the order and does not necessarily confirm
dispatch.
Prices and Additional Charges Product prices and any applicable
discounts, shipping charges, and taxes collected at checkout are shown
before you confirm your purchase where relevant. Banks or payment
providers may apply currency-conversion or transaction fees separately.
Such fees are determined by the provider, not SOLENNEVA.
Furniture-Specific Review Before paying, review product dimensions,
material descriptions, colour or finish options, assembly requirements,
package details where provided, and the delivery information shown for
the item. Please check your order summary carefully, especially when
purchasing multiple pieces or different size options.
Promotional Offers Promotions are subject to the terms displayed with
each offer, including any validity dates, product exclusions, minimum
purchase conditions, or other requirements. Unless stated otherwise,
offers cannot be assumed to apply to earlier purchases or be combined
with other promotions.
Payment Security Payment processing may be provided by third-party
payment services. SOLENNEVA will not ask you to send full payment-card
details, security codes, or account passwords by email. Use only the
checkout process presented on the website and keep your order
confirmation for reference.
Refunds and Reversals If a refund is approved, it is generally returned
to the original payment method where possible. The time required for the
funds to appear depends on the payment provider and financial
institution. If you believe you have been charged incorrectly, contact
office@solenneva.com with your order number and a description of the
issue. Do not include sensitive payment credentials in your message.