Returns, Refunds, and Damage Claims
Please contact SOLENNEVA before sending an item back. Furniture and
larger items may require specific handling, packaging, or return
arrangements. Our team will confirm the available process after
reviewing your order and the reason for the request.
Return Request Window Please contact office@solenneva.com within 30 days
of delivery to request a return. This request window does not remove any
mandatory rights available under applicable consumer-protection law.
Certain products may have specific conditions disclosed on their product
pages or at checkout.
Condition and Packaging Unless applicable law requires otherwise,
change-of-mind returns should be unused and in their original condition,
with all parts, hardware, manuals, and accessories included. Please
retain the original packaging until you are sure the item meets your
needs. Items assembled, installed, modified, or damaged after delivery
may not qualify for a standard change-of-mind return, except where a
defect or applicable law requires a different outcome.
How to Request a Return Email us with your order number, the product
name, the reason for the request, and photographs if they help explain
the issue. Wait for written return instructions before shipping
anything. Do not arrange a return shipment independently, particularly
for large or heavy items.
Damaged or Incorrect Items If a product arrives damaged, incorrect, or
with missing components, notify us as soon as reasonably possible.
Include photographs of the item, packaging, shipping label, and any
affected parts. Please do not discard damaged components or packaging
before the issue is reviewed. We will assess the information and explain
the available resolution, which may include replacement parts, a
replacement item, a return, or a refund, depending on the circumstances
and applicable law.
Return Shipping and Handling The allocation of return-shipping,
collection, and handling costs depends on the reason for the return, the
product, and applicable law. Any arrangements and costs will be
explained when the request is reviewed. For safety, do not attempt to
ship oversized or heavy furniture using an unapproved method.
Refunds Approved refunds are generally submitted to the original payment
method where possible. Refund timing depends on the payment provider and
financial institution. We will communicate the outcome after the
returned product or claim has been reviewed. Any deductions or
non-refundable charges will be applied only where permitted by law and
disclosed or otherwise applicable to the transaction.
Nothing in this policy limits consumer rights that cannot legally be
excluded.