Privacy and Cookies
SOLENNEVA aims to handle customer information responsibly. This policy
describes the types of information that may be processed when you browse
the website, place an order, request support, or use related services.
Information Collected Depending on your interactions, information may
include your name, email address, shipping and billing address, order
details, customer-service correspondence, device and browser
information, approximate usage data, and information used for website
security or fraud prevention. Payment information may be processed by
payment providers through checkout.
Purposes of Use Information may be used to complete transactions, fulfil
orders, coordinate delivery, answer product and customer-service
questions, administer returns and refunds, provide order updates,
maintain records, improve website performance, protect the website,
prevent fraud, and comply with legal obligations. Marketing
communications are handled in accordance with applicable consent and
opt-out requirements.
Service Providers Relevant information may be shared with service
providers that support website hosting, payment processing, delivery,
customer service, analytics, security, and other operational functions.
Information may also be disclosed where required by law or necessary to
protect legal rights, subject to applicable requirements. Service
providers may process information under their own terms and privacy
notices.
Cookies Cookies and similar technologies may be used to keep the website
working, remember preferences, understand site traffic, and support
security. You may be able to manage cookies through browser settings.
Disabling certain cookies may affect features such as cart persistence
or checkout functionality.
Storage, Retention, and Security Information is retained for the period
reasonably necessary to fulfil the purposes described in this policy,
including order management, recordkeeping, dispute resolution, and
compliance. We use reasonable safeguards designed to protect
information, but no online system can be guaranteed entirely secure.
Your Rights and Requests Depending on your location, you may have rights
to request access to, correction of, deletion of, or a copy of certain
personal information, or to object to or restrict particular processing.
You may also opt out of marketing communications using an unsubscribe
link where provided. To submit a privacy request, email
office@solenneva.com. We may need to verify your identity and may be
legally permitted or required to retain certain records.
Children and Updates The website is intended for a general shopping
audience and is not designed to knowingly collect personal information
from children without legally required consent. We may update this
policy as our practices or legal obligations change. Any revised version
will be published on this page.